Session Descriptions

Bill It Track

Wednesday, April 14, 2010

Being the Community Technology Partner: Implications for the Rural Operator
1:00 - 2:00 PM
Some rural operators have deployed their homegrown version of the Geek Squad, committing to becoming the technology answer for both commercial and residential customers, and for everyone in their communities. Is this a winning strategy? Find out if it could work for you.

Next Generation Applications: Show Me the ARPU
2:15-3:15 p.m.
The Apple Store is proving to be a breeding ground for application developers. Even the government is thinking of developing an applications clearing house for mobile devices. Should you be thinking of adopting an application strategy along these lines? Is there a business case for selling applications to your customers? This session will explore the possibilities next-generation applications may provide for new revenue streams for your business.

Next-Generation Billing Systems
3:30-4:30 p.m.
As our networks evolve to an all IP platform, so too will our billing systems need evolve. Billing systems are complex and require a disciplined technological approach. For some companies, the quality of their billing platform can make or break their businesses. Come to this session and learn about next generation billing platforms and what your company will need to know on this fundamentally important topic.

Thursday, April 15,2010

Opportunities in Telemedicine and E-Health
1:00-2:00 p.m.
Telemedicine and e-health services could provide operators with a new and growing revenue stream. Many hospitals are now just converting from paper systems to digital medical record keeping. Come to this session and discover how your company may benefit from telemedicine and e-health services, which may provide unique possibilities for rural operators.

Staff Training for New Services
2:15-3:15 p.m.
Anyone in the telecommunications industry knows the pace of change is astounding. New services seem to emerge daily. How can your staff keep up? This session will explore ways to keep your staff updated and current on the latest service developments your company may be offering.

Putting the Customer in Control
3:30-4:30 p.m.
Customers are beginning to see the advantages of having control over their telecommunications services; more choices bring more options. But not all services have ubiquitous appeal. This is a radical shift for consumers and Telcos alike, but one customers are beginning to embrace. How will your company respond? This session will explore the implications of putting the customer in control of the products and services they see as beneficial.